Support

Mxi Technologies offers Maintenix® customers comprehensive product support. Our annual support agreements provide for ongoing product and solution support, offering assistance via toll-free "hot line," e-mail, or the web.

Mxi posts a Maintenix support website to provide a forum where customers can log software Trouble Reports (TRs). This online Maintenix Customer Support Portal, reserved for registered Maintenix users, provides an efficient means for customers to register software TRs into our product support database, and to receive notification once a support "ticket" has been created for the problem. Maintenix support personnel and developers then work to resolve the issues that have been logged, and to close the tickets.

Registered Maintenix users may obtain a username and password (required to access the Maintenix Customer Support Portal) by e-mailing us at info@mxi.com.

As part of our ISO 9001:2000 certified quality system, Mxi's support process enables the Maintenix support team to ensure timely resolution of reported issues and to maintain a high level of customer satisfaction.

Mxi's quality system, including its software support process, has been certified to the ISO 9001:2000 standard. This support process ensures that our customers:

• Have the ability to log software trouble reports through our online Maintenix^® support database
• Receive a prompt response from Mxi's product support team when they log an issue
• Obtain a timely and satisfactory resolution to the issue they reported